We are dedicated to help retailers improve customer journeys
&
create customer value

Retail is the sale of goods and services from individuals or businesses to the end-user.
“Wikipedia”

We are dedicated to help retailers improve customer journeys
&
create customer value

Retail is the sale of goods and services from individuals or businesses to the end-user.
“Wikipedia”

Our products

What is it ?

We make a very detailed analysis of your e-commerce/omni-channel* performance along the 7 steps and 46 phases of the ©bonsing|mann customer journey model. We perform multi item, initial and repeat purchases including delivery and returns We use more than 400 checkpoints during the process and and document and analyze every journey step in detail. We do the same at 2 direct competitors and 2 international category leaders. We identify the strongpoints and weak spots within all journey steps.

What does it do for you?

The Customer Journey Analysis provides you with a very detailed unbiased outside in view on your omni channel performance. It benchmarks your performance with direct competitors and international category leaders. The insights can be used to validate your existing improvement roadmap, identify additional improvements and address strategic issues. A yearly moment of reflection, evaluation and inspiration.

What is it ?

We make a very detailed analysis of your e-commerce/omni-channel* performance along the 7 steps and 46 phases of the ©bonsing|mann customer journey model. We perform multi item, initial and repeat purchases including delivery and returns We use more than 400 checkpoints during the process and and document and analyze every journey step in detail. We do the same at 2 direct competitors and 2 international category leaders. We identify the strongpoints and weak spots within all journey steps.

What does it do for you?

The Customer Journey Analysis provides you with a very detailed unbiased outside in view on your omni channel performance. It benchmarks your performance with direct competitors and international category leaders. The insights can be used to validate your existing improvement roadmap, identify additional improvements and address strategic issues. A yearly moment of reflection, evaluation and inspiration.

What is it ?

To identify and validate the improvement potential we create a Journey Analysis Heat Map. We translate the analysis findings into journey step performance cylinders that enable relative comparison with the competition on each of the 7 customer journey steps. Next to that we build a journey defection funnel view based on your data input. Together with the detailed findings on your customer journey these are the ingredients for the Journey Improvement Heat Map. The heat map visualizes the improvement areas within every journey steps and accounts their impact on bottom line results.

What does it do for you?

The Heat Map visualizes the improvement areas and supports structured discussion on their possible impactIt helps to prioritize short term optimizations and fundamental improvements based on their bottom line potential.A structured approach for prioritization of improvements and strategic discussions on positioning and competitiveness.

What is it ?

We make a very detailed analysis of your e-commerce/omni-channel* performance along the 7 steps and 46 phases of the ©bonsing|mann customer journey model. We perform multi item, initial and repeat purchases including delivery and returns We use more than 400 checkpoints during the process and and document and analyze every journey step in detail. We do the same at 2 direct competitors and 2 international category leaders. We identify the strongpoints and weak spots within all journey steps.

What does it do for you?

The Customer Journey Analysis provides you with a very detailed unbiased outside in view on your omni channel performance. It benchmarks your performance with direct competitors and international category leaders. The insights can be used to validate your existing improvement roadmap, identify additional improvements and address strategic issues. A yearly moment of reflection, evaluation and inspiration.

What is it ?

We make a very detailed analysis of your e-commerce/omni-channel* performance along the 7 steps and 46 phases of the ©bonsing|mann customer journey model. We perform multi item, initial and repeat purchases including delivery and returns We use more than 400 checkpoints during the process and and document and analyze every journey step in detail. We do the same at 2 direct competitors and 2 international category leaders. We identify the strongpoints and weak spots within all journey steps.

What does it do for you?

The Customer Journey Analysis provides you with a very detailed unbiased outside in view on your omni channel performance. It benchmarks your performance with direct competitors and international category leaders. The insights can be used to validate your existing improvement roadmap, identify additional improvements and address strategic issues. A yearly moment of reflection, evaluation and inspiration.

What is it ?

To identify and validate the improvement potential we create a Journey Analysis Heat Map. We translate the analysis findings into journey step performance cylinders that enable relative comparison with the competition on each of the 7 customer journey steps. Next to that we build a journey defection funnel view based on your data input. Together with the detailed findings on your customer journey these are the ingredients for the Journey Improvement Heat Map. The heat map visualizes the improvement areas within every journey steps and accounts their impact on bottom line results.

What does it do for you?

The Heat Map visualizes the improvement areas and supports structured discussion on their possible impactIt helps to prioritize short term optimizations and fundamental improvements based on their bottom line potential.A structured approach for prioritization of improvements and strategic discussions on positioning and competitiveness.

Journey Analysis

We make a very detailed analysis of your e-commerce/omni-channel* performance along the 7 steps and 46 phases of the ©bonsing|mann customer journey model. We perform multi item, initial and repeat purchases including delivery and returns We use more than 400 checkpoints during the process and and document and analyze every journey step in detail. We do the same at 2 direct competitors and 2 international category leaders. We identify the strongpoints and weak spots within all journey steps.

Heat map

We make a very detailed analysis of your e-commerce/omni-channel* performance along the 7 steps and 46 phases of the ©bonsing|mann customer journey model. We perform multi item, initial and repeat purchases including delivery and returns We use more than 400 checkpoints during the process and and document and analyze every journey step in detail. We do the same at 2 direct competitors and 2 international category leaders. We identify the strongpoints and weak spots within all journey steps.

Management Dashboard

To identify and validate the improvement potential we create a Journey Analysis Heat Map. We translate the analysis findings into journey step performance cylinders that enable relative comparison with the competition on each of the 7 customer journey steps. Next to that we build a journey defection funnel view based on your data input. Together with the detailed findings on your customer journey these are the ingredients for the Journey Improvement Heat Map. The heat map visualizes the improvement areas within every journey steps and accounts their impact on bottom line results.

Journey Analysis

  • The Customer Journey Analysis provides you with a very detailed unbiased outside in view on your omni channel performance.

  • It benchmarks your performance with direct competitors and international category leaders.

  • The insights can be used to validate your existing improvement roadmap, identify additional improvements and address strategic issues

  • A yearly moment of reflection, evaluation and inspiration.

Heat map

  • Awesome feature one

  • Awesome feature two

  • Awesome feature three

  • Awesome feature four

Management Dashboard

  • Awesome feature one

  • Awesome feature two

  • Awesome feature three

  • Awesome feature four